Careers at SID

Here at SID Instant EFT, we believe that people are our single most important resource. We’re therefore continually searching for innovative thinkers who have a passion for what they do, share our values and can grow with us. If you think you have what it takes to make a valuable contribution at SID, you may apply for vacancies listed below by sending your CV to hr@sidpayment.com.

Available Positions

Junior Reconciliations Clerk

Duties Include:
  • Complete daily reconciliations for clients
  • Invoice clients weekly
  • Capture staff lunch orders daily
  • Provide assistance with any financial tasks
  • Provide additional assistance where needed
Requirements:
  • Grade 12 Post-matric qualification advantageous
  • Basic accounting skills
  • Strong attention to detail
  • Exceptional organisational and time management skills
  • Excellent communication skills, both written and verbal, in English
  • Possess a strong work ethic and team player mentality
  • Strong computer skills (MS Office, Email / Internet). The candidate must have especially strong MS Excel skills
Location:
  • Fourways, Johannesburg

Business Support Executive

We are looking for a Business Support Executive to join our expanding team. The successful candidate must show great attention to detail, and possess excellent communication and organisational skills.

Duties Include:
  • Vetting of merchant applications, including risk review and FICA compliance
  • Creating and testing new merchant profiles
  • Initial contact with new merchants to provide merchant welcome pack
  • Create and manage merchant contact lists for easy integration follow-ups and management of contact mailing lists
  • After-sales support by proactively contacting merchants to assist them to go live
  • Monitoring merchant performance and identifying potential issues to proactively resolve
  • Analyse customer experience and merchant turnover to identify areas of improvement
  • Establishing and maintaining close and professional relations with merchants and partners through constant communication
  • Working in a changing environment where responsibilities and duties may change from day to day
  • Continuously learning and improving on product and job knowledge
  • Overseeing support queries specific to SID EFT
Requirements:
  • Minimum 4 years working experience in a structured environment
  • Grade 12 required. Post-matric qualification advantageous
  • Strong attention to detail
  • Exceptional organisational skills and time management
  • Excellent communication skills, both written and verbal, in English
  • Analytical and problem solving skills
  • Strong decision making and analytical abilities and ability to work well under pressure
  • Possess a strong work ethic and team player mentality
  • Effective leadership skills
Location:
  • Fourways, Johannesburg

Senior C# Developer

Software developers need to be detail-oriented and have excellent problem solving and analytical abilities. They should have good communication skills and be able to work independently or as part of a team. A suitable candidate for the role of Senior C# Developer must also have the soft skills which come with being in a senior role.

Duties Include:
  • Work with project team to define and create overall strategy and ensures that it is being achieved
  • Complete application development by coordinating requirements, schedules, and activities to move requirements from inception to production
  • Communicating with a team that includes stakeholders, other developers and quality analysts in order to coordinate and document application development including testing and creation of test plans
  • Obtain and maintain a deep working knowledge of the systems on which you work to enable mentorship and knowledge sharing opportunities
  • Recommending system changes and enhancements
  • Documenting software specifications and training users
Requirements:
  • 8 years + experience required
  • Diploma / certification / degree in software related field
  • Backend / server-side development experience and able to write solid code which is readable, maintainable and scalable
  • Design and specification experience
  • Able to provide solid input in architectural decisions
  • Web service (creation and integration) experience. WCF necessary; Web API and Legacy ASMX useful
  • .NET 4.5+ using C# and ASP.NET
  • MS SQL / T-SQL experience
  • JavaScript
  • jQuery
  • Knowledge of Agile Development
  • History and knowledge of creating high-performance, robust systems
Location:
  • Fourways, Johannesburg

Software Quality Analyst

Candidates for Software Tester positions must have excellent problem-solving skills, along with exceptional attention to detail and outstanding written and oral communication abilities.

Duties Include:
  • Developing and executing software test plans
  • Identifying and facilitating issue resolution with functional and technical groups (including problem reproduction)
  • Knowledge and experience in multiple testing methodologies, including regression, black-box, integration, white-box, UAT and unit testing
  • Execute tests in a repeatable manner for verification when software component changes are made
  • Documenting test results and communicating these back to the team as through verbal and written channels
  • Experience and ability in testing multiple platforms, including desktop, web and mobile based systems
Requirements:
  • 2 years + experience required
  • Diploma / certification / degree in software related field
  • Knowledge of automated test tools and platforms
  • Zephyr / JIRA knowledge
  • Some coding ability very useful, esp. for assisting with unit testing
Location:
  • Fourways, Johannesburg

Technical Support Agent

We’re looking for a confident team player who will be responsible for delivering customer service support to both internal and external users. A suitable candidate must be able to work unsupervised and must be skilled at problem-solving. It would be a plus if the individual is familiar with the e-commerce industry.

Duties Include:
  • Maintain customer service levels as set out by Setcom for the Setcom Joint Service Centre
  • Provide prompt, courteous service to all external and internal customers
  • Assisting end-users with transactional queries and any payment processing issues
  • Assisting merchants with general queries, answer customer inquiries/communications as required
  • Resolve and remedy customer complaints via telephone, live chat, and email correspondence
  • Must be able to trouble-shoot errors/issues reported before escalating further
  • Load new merchants, edit merchant profiles as requested and maintain record of all interactions regarding changes to merchant accounts
  • Assist merchants and developers with implementation queries
  • Attract and retain merchants by answering product and service questions
  • Provide Second Line Support to Acquirers and Partners
  • Contributes ideas and suggestions to improve on service delivery
Requirements:
  • 1 year + experience in a customer service environment
  • Grade 12 required. Post-matric qualification advantageous
  • Technical background and an understanding of basic programming concepts
  • Excellent written and verbal communication skills in English
  • Valid driver’s licence and own transport
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Passion for excellence and attention to detail
  • Pleasant, patient and friendly attitude, as well as excellent telephone etiquette
  • Strong decision making and analytical abilities and ability to work well under pressure
  • Willing to work flexible schedule and occasional overtime when needed
  • Possess a strong work ethic and team player mentality
Working Hours:
  • Technical Support Agents will be required to work on a rotating shift basis of four twelve hour shifts on, and four days off
Location:
  • Fourways, Johannesburg

Integration Support Specialist

The successful candidate will be responsible for customer integration into SID’s product suite, with a focus on website integration for e-commerce. The successful candidate will play a key role in maintaining the trust of our customers and partners by ensuring that technical queries received are handled with a highly developed sense of professional efficiency.

Duties Include:
  • Provide first and second line support to merchants during their integration of selected payment services
  • Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, and go-live support
  • Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
  • Advise Management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
  • Manage, update and develop third-party cart plugins to integrate into required supported payment services
  • Assists customer service and operational support teams as needed to cover high volume support call
  • Follows all required support processes and protocol and set out by Customer Service Manager
  • Use all available resources to resolve or escalate customer incidents per established guidelines, processes, and service level agreements
Requirements:
  • Grade 12, post-matric qualification advantageous
  • 1+ years’ experience in a first or second line support role in the IT industry, FinTech preferred
  • Proficient with PHP, Curl, HTML, JavaScript, JQuery, AJAX, CSS, LAMP Stack, basic Linux/Windows Administration
  • Good knowledge of relational databases, version control tools and of developing web services
  • Proficiency with IT concepts (networking, FTP, etc.)
  • Excellent written and verbal communication skills in English
  • Strong customer and business-facing communication skills are required
  • Able to work flexible schedule and occasional overtime when needed
  • Valid driver’s licence and own transport
  • Understanding of open source projects like Magento, Joomla, Drupal, WordPress, osCommerce, etc. will be advantageous
Location:
  • Fourways, Johannesburg

Business Development Executive

SID Instant EFT is looking for a Business Developer / Sales Executive to create, maintain and manage existing commercial relationships within the exciting, diverse and innovative space of digital and online.

Duties Include:
  • The candidate will be accountable for managing the full commercial cycle and relationship between the business and high profile clients.
  • Duties will range from sales strategic planning, client facing activities and presentations, through to integration management, relationship management and finally account management services on existing clients.
Requirements:
  • Minimum 6 years solid Sales/Account Management experience at a senior client level
  • Matric diploma essential
  • Experience in targeting and researching client requirements before sales approach
  • Presentational skills and abilities
  • Experience in drafting accurate proposals to larger corporate clientele
  • Excellent PC proficiency
  • Degree or diploma from an accredited institution advantageous
  • Previous experience in the payments, digital, web or online sector advantageous
  • Own vehicle and drivers license
Personal Attributes:
  • Excellent interpersonal relationship building skills
  • Confident negotiator
  • Interested and passionate about the online and digital sector
  • Proactive and self-motivated, a team player, with the ability to work independently
  • An enthusiastic approach to researching and analysing new business opportunities within the online sector
  • Ability to help problem solve technical challenges that arise on each project
  • Reliable and can take accountability on matters that require immediate attention
  • Organisational and time management skills
Location:
  • Cape Town

Executive Personal Assistant to the CTO/CIO

We are looking for a highly efficient Executive Personal Assistant to provide comprehensive secretarial and administrative assistance to the executive team across the business.

This person should have an aptitude for technology and should be logical and exceptionally detail oriented.

Duties Include:
  • Administrative and secretarial assistance to the Executive Director and the Chief Technology Officer
  • Organising and attending meetings and ensuring the executive is well prepared for meetings
  • Extensive, complex and pro-active diary management – external and internal video conferences, conference calls, meetings, conferences, events, etc
  • Produce and proofread correspondence, documents, packs and presentations
  • Plan and manage extensive travel arrangements and itineraries
  • Monitor, prioritise, and action emails accordingly
  • Effectively liaise with clients, teams, colleagues and other stakeholders
  • Typing minutes and dictation with excellent, fast and accurate typing skills
  • Some assistance with personal requirements on occasion
Requirements:
  • 5+ years experience as a Personal Assistant at an executive level
  • Grade 12 – a tertiary qualification is highly beneficial
  • Strong attention to detail and ability to work under extreme pressure
  • Excellent communication skills, with a very good command of spelling and grammar
  • A second language will be beneficial
  • Exceptional organisational and time management skills
  • Able to use initiative and confident in making decisions under pressure
  • High level of professionalism and integrity
  • Strong analytical and reasoning ability
  • Presentable and well groomed with the ability to interact confidently with people from various organisational levels
  • An aptitude for technology
  • Able to travel occasionally
  • Own transport and a valid driver’s licence
Location:
  • Fourways, Johannesburg