Careers at SID

Here at SID Instant EFT, we believe that people are our single most important resource. We’re therefore continually searching for innovative thinkers who have a passion for what they do, share our values and can grow with us. If you think you have what it takes to make a valuable contribution at SID, you may apply for vacancies listed below by sending your CV to hr@sidpayment.com.

Available Positions

Desktop Support Technician

Duties Include:
  • Monitor and respond quickly and effectively to requests received through the infrastructure help desk
  • Modify configurations, utilities, software default settings, etc. for the office workstations
  • Utilise and maintain the help desk tracking software
  • Document internal procedures
  • Assist with creating and managing company employee accounts
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialised equipment
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the infrastructure team and management for escalation
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required
Requirements:
  • Grade 12, relevant post-matric qualification advantageous
  • 3+ years’ experience on desktop hardware, server hardware, networking and related software
  • A broad knowledge of computer networking, server applications and operating systems is advantageous
  • A systematic approach in general IT fault finding
Location:
  • Fourways, Johannesburg

Senior C# Developer

Software developers need to be detail-oriented and have excellent problem solving and analytical abilities. They should have good communication skills and be able to work independently or as part of a team. A suitable candidate for the role of Senior C# Developer must also have the soft skills which come with being in a senior role.

Duties Include:
  • Work with project team to define and create overall strategy and ensures that it is being achieved
  • Complete application development by coordinating requirements, schedules, and activities to move requirements from inception to production
  • Communicating with a team that includes stakeholders, other developers and quality analysts in order to coordinate and document application development including testing and creation of test plans
  • Obtain and maintain a deep working knowledge of the systems on which you work to enable mentorship and knowledge sharing opportunities
  • Recommending system changes and enhancements
  • Documenting software specifications and training users
Requirements:
  • 8 years + experience required
  • Diploma / certification / degree in software related field
  • Backend / server-side development experience and able to write solid code which is readable, maintainable and scalable
  • Design and specification experience
  • Able to provide solid input in architectural decisions
  • Web service (creation and integration) experience. WCF necessary; Web API and Legacy ASMX useful
  • .NET 4.5+ using C# and ASP.NET
  • MS SQL / T-SQL experience
  • JavaScript
  • jQuery
  • Knowledge of Agile Development
  • History and knowledge of creating high-performance, robust systems
Location:
  • Fourways, Johannesburg

Integration Support Specialist (PHP Support Developer)

The successful candidate will be responsible for customer integration into SID’s product suite, with a focus on website integration for e-commerce. The successful candidate will play a key role in maintaining the trust of our customers and partners by ensuring that technical queries received are handled with a highly developed sense of professional efficiency.

Duties Include:
  • Provide first and second line support to merchants during their integration of selected payment services
  • Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, and go-live support
  • Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
  • Advise Management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
  • Manage, update and develop third-party cart plugins to integrate into required supported payment services
  • Assists customer service and operational support teams as needed to cover high volume support call
  • Follows all required support processes and protocol and set out by Customer Service Manager
  • Use all available resources to resolve or escalate customer incidents per established guidelines, processes, and service level agreements
Requirements:
  • Grade 12, post-matric qualification advantageous
  • 1+ years’ experience in a first or second line support role in the IT industry, FinTech preferred
  • Proficient with PHP, Curl, HTML, JavaScript, JQuery, AJAX, CSS, LAMP Stack, basic Linux/Windows Administration
  • Good knowledge of relational databases, version control tools and of developing web services
  • Proficiency with IT concepts (networking, FTP, etc.)
  • Excellent written and verbal communication skills in English
  • Strong customer and business-facing communication skills are required
  • Able to work flexible schedule and occasional overtime when needed
  • Valid driver’s licence and own transport
  • Understanding of open source projects like Magento, Joomla, Drupal, WordPress, osCommerce, etc. will be advantageous
Location:
  • Fourways, Johannesburg