In a commitment to providing partners and customers with the highest level of technical and product support, Setcom is pleased to announce that we have extended our customer support hours. The Joint Setcom, SID Instant EFT, MonsterPay and Swish Support Centre will now be open 365 days a year, between 6am and 6pm daily (South African time).
“As we continue to grow, we remain committed to and focused on delivering the best possible customer experience we can. We welcome this change, as it will allow us to better serve the needs of online and mobile shoppers, who enjoy making purchases on weekends and public holidays.” said Rabia Ebrahim, Customer Support Centre Manager at Setcom Payment Solutions.
Setcom’s highly trained customer support representatives are available during the new extended service times via live chat, telephone and email. By utilizing various support channels, business owners are able to solve problems more effectively, technical support is easily accessible, and shoppers can receive timely assistance with their online and mobile payments.