New data from Juniper Research has revealed that global eRetail sales are expected to reach $1.7 trillion this year, up by more than 17% on 2014’s total. It argued that while recent growth had been buoyed by factors such as public Wi-Fi deployments and 4G rollout, in the medium term sales would receive a strong boost from the trend of social media companies to act as direct sales platforms.
In-store and Online Integration ‘Critical’
The new research, Mobile & Online Purchases: Cards, Carrier Billing & Third Party Payment Platforms 2015-2020 observed that online retailers were increasingly seeking to reduce time-to-consumer by launching same-day delivery, while ‘bricks and mortar’ stores now widely offered next-day in-store collection – often charging a premium for this option.
However, the research cautioned that retailers need to deliver a consistency of message, branding and shopping experience across all channels. It argued that integration between in-store and online is also critical if the retailers want to maximise the extent to which that can identify a unique individual’s omnichannel shopping habits.
According to research author Dr Windsor Holden, ‘The key is to ensure that consumers are allowed to choose their own path to purchase rather than have it effectively mandated by channel limitations.’
Other findings from the research include:
- Smartphones will account for more than 40% of eRetail transactions by 2020.
- While carrier billing should provide content providers with a key mechanism for monetising digital content, its use for physical goods purchase is likely to be limited by comparatively higher share of revenues demanded by network operators and billing platforms.
The whitepaper, Buying Into Online Shopping, is available to download from the Juniper website together with further details of the full research and the attendant Interactive Forecast Excel (IFxl).