Careers at SID

Here at SID Instant EFT, we believe that people are our single most important resource. We’re therefore continually searching for innovative thinkers who have a passion for what they do, share our values and can grow with us. If you think you have what it takes to make a valuable contribution at SID, you may apply for vacancies listed below.

Available Positions

Business Support Coordinator

We have an exciting opportunity available in our Johannesburg office. The Business Support Coordinator will provide a key support role to the Head of Product and will assist with the daily management of all product-related tasks. The role requires high levels of adaptability in accordance with the business and marketing requirements.

Key Personal Competencies:

Educational

  • Grade 12
  • Tertiary Qualification – Advantageous

Work Experience

  • At least 3 years customer service/customer liaison experience, within in a corporate environment
  • At least 4 years being in a role which is predominantly administrative
  • Previous experience in a sales / technical support administration role – Advantageous

Attitude/Competencies

  • Be Innovative
  • Be Responsible
  • Display Leadership
  • Adaptability

Skills

  • Excellent Written and Verbal communication skills in English
  • Excellent Organisational skills
  • Ability to Prioritise work
  • Problem Solver
  • Initiative
  • High Attention to Detail
Responsibilities Include

Merchant Onboarding

  • Vetting of merchant applications, including risk review and FICA compliance
  • Creating and testing new merchant profiles on each bank as part of the technical onboard process
  • Initial contact with new merchants providing merchant welcome pack, and marketing pack
  • Data capture and manage merchant contact lists for easy integration follow-ups and management of contact mailing lists
  • After-sales support by proactively contacting merchants to assist them to go live
  • Post-integration client liaison where necessary
  • Contacting clients in support of the sales or technical departments where necessary

Merchant Monitoring

  • Monitoring merchant performance and identifying potential issues to proactively resolve
  • Analyze customer experience and merchant turnover to identify areas of improvement
  • Conducting UAT when new development changes are released and escalates found issues appropriately
  • Establishing and maintaining close and professional relations with merchants through regular communication where necessary
  • Extracting merchant data from the system, and compiling reports on Excel, along with Pivot tables using data extraction
  • Emailing merchants specific data extracted
  • Handling any support queries, in relation to merchants, where necessary
  • Collaborates with other departments to resolve problems, facilitate solutions and enhance customer service delivery

Ad Hoc Duties

  • Duties as set out by the Head of Product
  • Continuously learning and improving product and job knowledge
  • Representing customer needs to the rest of the company and assisting in issue prioritization
  • Developing and updating customer service and operational support standards, policies and procedures
  • Continuously learning and improving product and job knowledge

Email your cover letter and comprehensive CV to talent@paygate.co.za.

NOTE: Please indicate in your email whether you were referred to us, and if so, please say whom referred you.

Internal applications close Thursday 15 November 2018.