Frequently Asked Questions

Below you’ll find answers to some frequently asked questions relating to the SiD Secure EFT payment method. If you require any further information or assistance, you’re welcome to contact our Support Centre, which is available from 8 am to 6 pm, Monday to Friday.

General Information

What is SiD?

How does SiD work?


Is SiD secure?

How are my bank account details kept secure?

My bank's t's and c's state that I must not disclose my password to a third party. Can I still use SiD?

General Troubleshooting

Why have I not received a one-time PIN via SMS?

Why is the SiD page constantly looping?